After-sales service

Service Philosophy

We have a highly skilled, professional technical support team on standby around the clock. With years of experience in the sales and service of furniture hardware accessories, we have earned widespread recognition across the industry for our exceptional performance and have established a strong, trusted reputation.

Guided by our core service philosophy — “Customer First ” — we regard fulfilling customer needs as our top priority. We are dedicated to providing comprehensive value-added services and creating exceptional experiences that go beyond expectations. Every member of our technical team is expected to treat every customer with Professionalism, Patience, and Enthusiasm, ensuring that every interaction is warm and respectful. Our service evaluation standards are built around these three principles, guaranteeing industry-leading service quality at all times.

Through our long-standing partnerships with industrial clients, we have won high praise and trust with our professional training programs and efficient, accurate sales support. Our service satisfaction rate has consistently remained at 100%. We understand that every customer is a cornerstone of our growth — regardless of their size or the complexity of their needs, we treat each one equally, with sincerity and respect. This is not only our basic service promise, but also a principle we uphold without compromise.

We solemnly promise: no matter how the market evolves or where you are, Lusterful ’s commitment to service will never change, and our warm smile will always be there for you. We look forward to working hand in hand with you, creating greater value, and supporting the success of your business.